Warranty And Repair Service

We understand how valuable your equipment is to you and how important preventative maintenance is to keeping your investment in good running condition. We will work with you to identify recommended spare parts, develop PM schedules and offer evaluation and repair service when needed. Please let us know if you have a need for service, repair, or warranty part replacement. We are here to help.

If you have a warranty issue or would like repair service please return completed form by fax or E-mail to Schlumpf prior to return of product. A Return Authorization Number (RMA) is required! A return Authorization Number will be issued upon receipt of claim form. Clearly label returned goods with Return Authorization Number. Customer is responsible for all freight charges. Collect shipments will not be accepted. See Schlumpf Warranty Statement below for complete information and conditions. Thorough testing of the product will be completed upon receipt. A service report will be issued to the customer upon completion of testing

Seller's Limited Warranty

(a) Seller warrants that the products sold will be free of defects in material and workmanship for a period of one year (365 days) when used on a one shift per day (not more than eight hours) basis, six months (180 days) when used on a two or three shift per day (more than eight hours) basis, from the date of delivery unless otherwise specified on the face of this document. This warranty is limited by the paragraphs below.

(b) If buyer discovers a defect in any of the products covered by this Agreement, Buyer's exclusive remedy shall be to notify Seller immediately of such defect, and Seller,, at its option, will repair or replace the Products, or refund the purchase price. Said notice shall be in writing and shall contain pertinent information to permit Seller to identify the Product which is claimed to be defective, including without limitation, the product type and serial number and a full description of the circumstances giving rise to the claim. Failure to properly notify Seller within warranty period of such defects or Buyers undertaking or authorizing others to undertake remedial action without Seller's express approval in writing shall immediately invalidate Seller's warranty obligations. Upon timely receipt of proper notice, Seller shall inform Buyer of the remedial action which it intends to take, and if return of the product is elected by Seller, Seller will provide Buyer with a Return Authorization Number. Buyer must comply with Seller's shipment instructions (see paragraph (c) below) and ship the defective Product immediately. Seller reserves the right to reject any warranty claim not properly reported and any warranty claim on any item that has been the subject of abuse, misuse, neglect, improper installation or repair, alteration, modification, accident, improper return handling, use in or with equipment not suitable for such use, unusual physical, electrical, electro-magnetic stress, failure of electric power, external causes affecting the Product, or other factors which are not covers by the warranty.

(c) Buyer must pay freight costs to Seller for returned Products. Buyer's packaging list must show the Return Authorization Number, invoice number and date and list of all returned goods. The carton must also show the Return Authorization Number. Seller will pay return freight to the Buyer and reimburse Buyer for its reasonable return freight costs for products which are subject to warranty adjustment. There is no other charge for warranty adjustment during the warranty period, When Buyer returns any Product, Buyer shall be responsible for all damage resulting from improper packing or handling and for loss in transit notwithstanding any defect or nonconformity in the Product. If it is found that a warranty adjustment is not available for any defect claimed by Buyer, for any reason, Buyer will be notified and the product will be returned at Buyer's expense.

(d) Buyer hereby acknowledges that it has not entered into the agreement in reliance upon any warranty or representation by any specific person or entity except for the warranties or representations set forth herein.